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3 Reasons Your Service Advisors Are Leaving

-by Sally Whitesell for Autosuccess Magazine. Keep your customers by keeping your employees. Employee turnover...
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Why Should We Focus on Women? Part 3

-by Sally Whitesell for AutoSuccess Dealer Service Magazine. In my two previous articles (Part 1...
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A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine. For today’s client, convenience is everything. Just ask...
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How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service...
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Gone in 60 Seconds

-By Kristopher Hampton for AutoSuccess Magazine. When we’ve been in the automotive business for a...
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Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service Magazine. You know from Part 1 that women are crucial...
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Consistency in The Service Drive (video)

Joe: Sally Whitesell has spent over two decades providing service advisor training in service departments...
Hand adjusting service level satisfaction dial.

How responsible are YOU for KPI scores?

-by Sally Whitesell for AutoSuccess Magazine. These days you cannot walk into a supermarket or...
Two people in a video interview.

Words That Sell Service (video)

Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops...