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(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

-by Sally Whitesell for Fixed Ops Magazine. I recently spoke at a conference in Orlando....
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Why Should We Focus on Women? Part 1

-by Sally Whitesell for AutoSuccess Service Magazine. Why should we focus on women? The facts...
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Training New Hires to Impact Your Bottom Line (video)

Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s...
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Give Your Clients What They Want. Text Them!

-By Kristopher Hampton for AutoSuccess Magazine. One of the biggest complaints in our industry is...
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Service Writer vs. Professional Service Advisor

-By Sally Whitesell for Fixed Ops Magazine. Which do you have on your staff? Every...
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5 Aspects of a Successful Service Department (video)

Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell,...
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Don’t think training fits in your budget? Just look at your rear end.

-by Sally Whitesell. Most dealerships are used to focusing most of their time and attention...
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Your Million Dollar Chair

-by Sally Whitesell for Fixed Ops Magazine. Have you ever put a price tag on...
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Women are more emotional. Yes, I said it!

-by Sally Whitesell. Emotions play a big part in most women’s purchasing decisions. Yes, I...