Your Performance
Partner
Increase Service Revenue, Loyalty, and Customer Satisfaction!
We Will Turn Your Order Takers Into Successful Selling Professionals!
Scale Growth
Words That Sell Service: Practical Methods That Work For Every Advisor!
"Words That Sell Service" is packed with knowledge and wisdom that will help you sell smarter not harder. A "must have" for service advisors and managers in automotive dealerships and repair facilities! Many simple yet exceptional techniques are demonstrated in each of the selling word tracks provided. Learn the critical skills of how to talk "with" your clients instead of "at" your clients by engaging them in a conversational sales presentation, while incorporating your unique personality. This 53 page book contains a wealth of information that will guide service advisors and managers into a more successful and lucrative career.
From Our Client
"sw Service Solutions has been a tremendous success for our store. Since we implemented their in-store service advisor training, and online Fixed Ops University we have increased our customer pay sales per RO by over 1 hr, and our customer satisfaction scores have never been higher.
They bring an exciting and innovative strategy to selling on the drive that all of my service advisors can relate to.
Whether you are struggling with under-performing advisors, or are a successful dealer looking for an extra edge, sw Service Solutions service advisor training will help you deliver results!"
~ Jason Verkler, GM, Citrus Motors, Ontario, California
Over a year ago, I was referred to Sally by my coach/mentor John Malishenko, and I am so pleased that I took his advice! Sally has made a massive impact on our business and more specifically on the growth of my team members! Thank you all so much!
Brandon was extremely knowledgeable and provided in depth training that has made me feel 100x more confident in my role. From greeting a customer to delivery, Brandon ensured that every aspect of service was addressed in proper fashion. Would highly recommend Brandon and SW Service Solutions to everyone!
Ashley is our trainer and she is amazing !!! Ashley did so well with my team, they are so much better than what they were. I am excited to see how much they grow. She is VERY communicative as well with management, she updates them with her HONEST opinion every step of the way. I appreciate this training a lot.
Kris Hampton @ SW service solutions Will evaluate, train, and coach your service team to be the best it can be in customer service and processes. He is very motivated and has a high level of energy to keep everybody motivated. He employs various activities and exercises to challenge senior advisors and can switch up on the fly to help acclimate new advisors. Highly recommend. Also, their fixed ops university online training is a very valuable tool to keep the advisors constantly trained up and fresh.
The training videos are very entertaining, thorough, and keep me engaged! The trainers themselves (have seen multiple at this point) are also very pleasant/friendly, professional, helpful, insightful, experienced, and great with constructive criticism in an us vs the problem way. There are so many different resources they can offer as well. I would definitely recommended SwS to anyone considering it!