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The “Text Me” Generation: Why Your Service Reviews Live or Die by Digital Communication
Have you ever wondered why a customer who seemed "fine" at the service desk leaves...
Trifecta For a Winning Team
By Kristopher Hampton, VP of Training & Operations How to make the biggest impact and...
Boost Your Repair Orders Instantly: With These 5 Digital Communication Hacks
By Kristopher Hampton, VP of Training & Operations How many thousands of dollars are sitting...
The Warranty Tug-of-War: In-House vs. Outsourced, Which Wins for Your Bottom Line?
Are your service advisors spending more time wrestling with warranty claims than they are selling...
The BDC Is Dead: Why Your Dealership Needs a Client Success Team Instead
Let me ask you something: When's the last time your BDC did anything more than...
Heavy Equipment Pay Plans: How to Drive Profit and Retention for CAT, John Deere, and Independent Shops
Are you still paying your heavy equipment service advisors like they're writing up oil changes?...
Service Advisor Pay Plan Secrets: How to Drive Performance Without Losing Your Best People
Great question! For the Service Advisor Pay Plan blog post, I'm pulling data from: Industry...
