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How To Train a Goldfish. (Or a human with a short attention span)
-by Sally Whitesell for AutoSuccess Magazine Are you having problems getting your Fixed Ops team...
It’s Not About Speed
-by Sally Whitesell for Fixed Ops Magazine MYTH: “Customers just want fast service. They want...
Why Aren’t There More Women in the Auto Industry?
As a female trainer who has been in this industry for 25 years, I am...
Keep Your Team’s Attention During Training (Podcast)
Sally Whitesell, president of sw Service Solutions, joins the AutoSuccess Podcast to discuss how you...
Presenting Maintenance is Not a Choice, it’s a Responsibility!
-by Kristopher Hampton for AutoSuccess Magazine How would your clients feel if, while leaving your...
Get Your Customers in the Door with a Service BDC
-By Sally Whitesell For AutoSuccess Magazine Your phone is ringing. It’s your most important customer...
How to Avoid Survey Backfire
-by Sally Whitesell for AutoSuccess Magazine Customer satisfaction surveys have trained us as consumers to...
