With our Fixed Ops training programs, your service staff will learn the skills necessary to be successful in achieving higher hours per RO, higher customer satisfaction scores and higher customer retention! Our latest offerings include training for service advisors, managers and BDC for both automotive and heavy equipment facilities.
Sally Whitesell- President and Founder
Sally Whitesell has over 29 years of service experience. After spending time as a service manager and working with many others, she found that this position does not allow the necessary time for developing and implementing training materials and proven processes. Providing the resources to help service professionals reach their full potential has been the inspiration for sw Service Solutions training programs. Sally has created engaging and informative training programs that will turn your management team, service advisors, and service BDC staff into successful, selling professionals. This training has been implemented with great results in automotive dealerships as well as independent shops, and heavy equipment repair facilities.
Sally is available for phone consultations, seminars, and speaking engagements.
Kristopher Hampton -VP
With 28 years of customer service and management experience, Kris offers exceptional communication skills and can relate to your service advisors as a peer, and a leader. He has been training service advisors across the country for over 14 years and continually creates new processes and training content for Fixed Ops University. Kris has helped hundreds of advisors and managers become more productive and successful by facilitating the sw Service Solution’s training programs.
Brandon Leytham
Brandon grew up in a family of automotive professionals. His experience includes selling cars, sales training, creating and managing advertising, and working in service. Brandon will bring a fresh perspective to this role. Undoubtedly, he will help the next generation of automotive professionals see the potential of a long-term, lucrative career as an automotive service advisor.
Ashley Durst
A love for cars started Ashley on a road that has resulted in over 10 years of experience in various aspects of the automotive industry. She is a great fit at sw Service Solutions and prides herself on delivering exceptional service as a telephone skills trainer. Having been a service manager and service advisor in the past gives her the understanding and background to be able to relate to Fixed Ops staff. Most recently Ashley was an implementation consultant with a large DMS and has trained dealership staff all over the country.
Angela Angelovic
With a background in video production and virtual services, Angela Angelovic jumped at the chance to join the sw Service Solutions team as Creative Director. Angela creates new sessions for Fixed-Ops University and is constantly updating past material to keep it fresh, entertaining, and relevant.
What our clients say:
“We have been working with SW for a long time. Sally and her group are a collection of top talent in our industry and it shows when it comes to training. Recently we have had group training as well as in-store training with Brandon. I have been in the business over 20 years and I was very impressed with the work Brandon did with my team and the communication I received along the way! I am easily entertained but not easily impressed. I am impressed and would recommend SW to anyone looking to get more performance from your current group!”
~ Patrick Fase, Service Manger, Cable Dahmer Cadillac of KC
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“sw Service Solutions has provided numerous benefits to our team! Our business has excelled greatly from the care of Kris and Brandon. Their guidance through the entire service write up process, professional word tracks, and customer service skills impacted our Department in ways that weren’t even imaginable. Thank you sw team for providing excellence and professionalism.”
~Bryan Felker, Service Manager, Bozarth Chevrolet
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“Kris Hampton at sw Service Solutions will evaluate, train, and coach your service team to be the best it can be in customer service and processes. He is very motivated and has a high level of energy to keep everybody motivated. He employs various activities and exercises to challenge senior advisors and can switch up on the fly to help acclimate new advisors. Highly recommend. Also, their Fixed Ops University online training is a very valuable tool to keep the advisors constantly trained up and fresh.”
~Mark Burns, Fixed Operations Director, Kelly CDJRM
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