Meet the Team

With a combined legacy of over 60 years of leadership and hands-on experience in Fixed Operations, sw Service Solutions stands at the frontier of operational excellence, and training innovation for today's workforce. We are not simply consultants, we are practitioners who have lived the challenges and built the solutions. 

Our mission is to transform fixed-operations teams into high-performance engines of efficiency and profit. We achieve this through targeted workflow strategies, immersive training experiences, and a culture rooted in accountability, mentorship, and growth. We deliver tailored programs that produce measurable results. 

At the heart of sw Service Solutions is a belief that true transformation happens when people are inspired both personally and professionally. We bring creativity, discipline, and decades of collective expertise to every engagement. Whether it’s building a new training curriculum, streamlining technician workflows, or mentoring tomorrow’s leaders, our team is committed to excellence. 

Partner with us and turn experience into your competitive edge.

Sally Whitesell- Founder & President

Sally Whitesell is the founder and CEO of SW Service Solutions, the author of "Words That Sell Service" and the creator of Fixed Ops University, a groundbreaking training platform transforming dealerships nationwide. With over 30 years of experience in automotive fixed operations, Sally has become a driving force in elevating service advisor performance and leadership excellence. Her powerful programs, strategic insights and professional trainers empower dealerships to boost profitability, strengthen customer loyalty, and build high-performing teams that set the standard for service success.

image (40)
Sally Whitesell- President and Founder

Sally@swservicesolutions.com

Vice President of Operations & Training Facilitator

Kristopher D. Hampton brings over two decades of leadership experience to his role as Vice President of Operations and Training at SW Service Solutions. Known for his results-driven approach and passion for developing people, Kris specializes in creating efficient workflows, empowering teams, and building cultures of accountability and excellence across service departments nationwide.

Grounded in his Christian values and guided by integrity, Kris leads with purpose—balancing high expectations with mentorship and care. His commitment to growth extends beyond operations, inspiring technicians, managers, and clients alike to reach their full potential.

Man in suit smiling at camera.
Kristopher Hampton -VP

Kris@swservicesolutions.com

Brandon Leytham

Brandon grew up in a family of automotive professionals. His experience includes selling cars, sales training, creating and managing advertising, and working in service. Brandon will bring a fresh perspective to this role. Undoubtedly, he will help the next generation of automotive professionals see the potential of a long-term, lucrative career as an automotive service advisor.

Man smiling in a black polo shirt.
Brandon Leytham

brandon@swservicesolutions.com

Ashley Durst BDC & Online Training Coordinator

Ashley brings more than a decade of diverse Fixed Ops experience to the sw Service Solutions team. Having worn many hats throughout her career, she understands what dealership teams navigate every day and what it takes to communicate with confidence. Her background supporting dealerships nationwide gives her a strong, practical perspective she uses to connect with teams in a meaningful and effective way.

At sw Service Solutions, Ashley helps deliver clear, engaging, people-first training that enhances guest communication, strengthens processes, and supports teams in reaching their goals. She’s genuinely passionate about creating positive experiences and helping every department member feel equipped to succeed.

Smiling woman in red dress, wearing glasses.
Ashley Durst

Ashley@swservicesolutions.com

Angela Angelovic

With a background in video production and virtual services, Angela Angelovic jumped at the chance to join the sw Service Solutions team as Creative Director. Angela creates new sessions for Fixed-Ops University and is constantly updating past material to keep it fresh, entertaining, and relevant.

Smiling woman with long blonde hair.
Angela Angelovic

Angela@swservicesolutions.com

What Our Clients Say

Patrick Fase

Service Manager, Cable Dahmer Cadillac of KC

“We have been working with SW for a long time. Sally and her group are a collection of top talent in our industry and it shows when it comes to training. Recently we have had group training as well as in-store training with Brandon. I have been in the business over 20 years and I was very impressed with the work Brandon did with my team and the communication I received along the way! I am easily entertained but not easily impressed. I am impressed and would recommend SW to anyone looking to get more performance from your current group!”

Bryan Felker

Service Manager, Bozarth Chevrolet

“sw Service Solutions has provided numerous benefits to our team! Our business has excelled greatly from the care of Kris and Brandon. Their guidance through the entire service write up process, professional word tracks, and customer service skills impacted our Department in ways that weren’t even imaginable. Thank you sw team for providing excellence and professionalism.”

Mark Burns

Fixed Operations Director, Kelly CDJRM

“Kris Hampton at sw Service Solutions will evaluate, train, and coach your service team to be the best it can be in customer service and processes. He is very motivated and has a high level of energy to keep everybody motivated. He employs various activities and exercises to challenge senior advisors and can switch up on the fly to help acclimate new advisors. Highly recommend. Also, their Fixed Ops University online training is a very valuable tool to keep the advisors constantly trained up and fresh.”

Maria Muscarella

Business Development Director, Kelly Ford

“Ashley Durst is exceptional at what she does. She is attentive, detail oriented, and genuinely cares about our team here at Kelly Ford. Our gains are her gains and however she can help, I’m always positive she will adjust with us accordingly. Thank you, Ashley!”