With our service advisor training program, your service advisors and managers will learn the skills necessary to be successful in achieving higher hours per RO, higher customer satisfaction scores, and higher customer retention!
Sally Whitesell has spent over 25 years providing service advisor training in service departments across the country. Her professional training products and processes have been successful in automotive dealerships and independent repair facilities.
After spending time as a service manager herself, and working with many others, Sally found that service managers do not have time to develop service advisor training materials and implement training processes. The need for continued service advisor training and the constant request for practical and specific information has been the inspiration for sw Service Solutions.
Sally has created an engaging and informative online training program that will turn your service advisors into selling professionals. She is available for in-store training, seminars, and speaking engagements.
Kristopher Hampton’s motto is: “Great customer service is not just about how you treat clients, it’s about exceeding their expectations before they even know what to expect!” With 22 years of customer service and management experience, Kris offers exceptional communication skills and can relate to your service advisors as a peer, and a leader. He has been an in-store service advisor trainer for sw Service Solutions for over 3 years and contributes regularly to their social media and online service advisor training courses.
Mandy brings 25 years of customer service knowledge, including 15 years in the automotive industry. With expertise in fixed operations and sales, her experience consists of fixed operations management for franchises and OEM, sales consulting, and auction operations.
Mandy feels strongly that when it comes to service, every guest should be treated as a guest in your home. She understands that in service, you have a small window of time to make a lasting impression.
She will provide our clients with an amazing training experience that will exceed expectations!
A love for cars started Ashley on a road that has resulted in over 8 years of experience in various aspects of the automotive industry. She is a great fit at sw Service Solutions and prides herself on delivering exceptional service as a telephone skills trainer. Having been a service manager and service advisor in the past gives her the understanding and background to be able to relate to Fixed Ops staff. Most recently Ashley was an implementation consultant with a large DMS and has trained dealership staff all over the country.
With a background in video production and virtual services, Angela Angelovic jumped at the chance to join the sw Service Solutions team as Creative Director. Angela creates new sessions for Fixed-Ops University and is constantly updating past material to keep it fresh, entertaining, and relevant.