About Us

“The service advisor training that the sw Service Solutions team provides is among the best I have received in my 16 year career.

As both a service advisor and a service advisor manager, I was able to see you provide the necessary tools to help multiple service advisors improve their skills and more importantly their income. You taught old dogs and young dogs new tricks. Very impressive!

Please know that what I learned from you is invaluable and I will continue to utilize it all throughout my career.”

~ Kirk A Garrett, Service Manager at Ed Bozarth Chevrolet #1, Park Meadows, CO

With our service advisor training program, your service advisors and service advisor managers will learn the skills necessary to be successful in achieving higher hours per RO, higher customer satisfaction scores, and higher customer retention!

sales & customer relations training for your automotive service teamSally Whitesell has spent over 25 years providing service advisor training in service departments across the country. Her professional training products and processes have been successful in automotive dealerships and independent repair facilities. 

After spending time as a service manager herself, and working with many others, Sally found that service managers do not have time to develop service advisor training materials and implement training processes. The need for continued service advisor training, and the constant request for practical and specific information, has been the inspiration for sw Service Solutions

Sally has created an engaging and informative online training program that will turn your service advisors into selling professionals. She is available for in-store training, seminars, and speaking engagements.

Kristopher Hampton’s motto is: “Great customer service is not just about how you treat clients, it’s about exceeding their expectations before they even know what to expect!” With 22 years of customer service and management experience, Kris offers exceptional communication skills and can relate to your service advisors as a peer, and a leader. He has been an in-store service advisor trainer for sw Service Solutions for over 3 years and contributes regularly to their social media and online service advisor training courses.


sw Service Solutions provides a simple yet effective approach to sales & customer relations service advisor training for your automotive service team.

Our students are given access to valuable service advisor training resources as we give the guidance and direction needed for continued growth. The sw Service Solutions team of professional service advisor trainers provide coaching, critiquing and consistent encouragement to consultants and managers.

We take pride in helping our service advisor students become confident, successful, and profitable professionals.

I’m so impressed with how Kris handles our service advisors. He has grown into an excellent trainer/facilitator. He keeps us interested and engaged while introducing new topics, and made it fun while we were learning. He is an asset to your company. Thanks again for the many ways you have helped us all here at Silko Honda improve our approach to customer service with your service advisor training. I wish you continued success in the future and look forward to our next in-store service advisor training session with Kris in 3 months.

~ Matt Litchfield, Assistant Service Manager, Silko Honda, Raynham, MA


2012-04-25 angela's business portrait -cropped square lightenedWith a background in video production and virtual services, Angela Angelovic jumped at the chance to join the sw Service Solutions team. Angela creates new sessions for Fixed-Ops University, and is in the process of updating past material to keep it fresh, entertaining and relevant.