About Us

With our service advisor training program, your service advisors and managers will learn the skills necessary to be successful in achieving higher hours per RO, higher customer satisfaction scores, and higher customer retention!

Photograph of Sally Whitesell

Sally Whitesell

Sally Whitesell has spent over 25 years providing service advisor training in service departments across the country. Her professional training products and processes have been successful in automotive dealerships and independent repair facilities.
After spending time as a service manager herself, and working with many others, Sally found that service managers do not have time to develop service advisor training materials and implement training processes. The need for continued service advisor training and the constant request for practical and specific information has been the inspiration for sw Service Solutions.
Sally has created an engaging and informative online training program that will turn your service advisors into selling professionals. She is available for in-store training, seminars, and speaking engagements.

Photo of Kristopher Hampton

Kristopher Hampton

Kristopher Hampton’s motto is: “Great customer service is not just about how you treat clients, it’s about exceeding their expectations before they even know what to expect!” With 22 years of customer service and management experience, Kris offers exceptional communication skills and can relate to your service advisors as a peer, and a leader. He has been an in-store service advisor trainer for sw Service Solutions for over 3 years and contributes regularly to their social media and online service advisor training courses.

Mandy Healy

Mandy brings 25 years of customer service knowledge, including 15 years in the automotive industry. With expertise in fixed operations and sales, her experience consists of fixed operations management for franchises and OEM, sales consulting, and auction operations.
Mandy feels strongly that when it comes to service, every guest should be treated as a guest in your home. She understands that in service, you have a small window of time to make a lasting impression.
She will provide our clients with an amazing training experience that will exceed expectations!

Ashley Durst

A love for cars started Ashley on a road that has resulted in over 8 years of experience in various aspects of the automotive industry. She is a great fit at sw Service Solutions and prides herself on delivering exceptional service as a telephone skills trainer. Having been a service manager and service advisor in the past gives her the understanding and background to be able to relate to Fixed Ops staff. Most recently Ashley was an implementation consultant with a large DMS and has trained dealership staff all over the country.

Photograph of Angela Angelovic

Angela Angelovic

With a background in video production and virtual services, Angela Angelovic jumped at the chance to join the sw Service Solutions team as Creative Director. Angela creates new sessions for Fixed-Ops University and is constantly updating past material to keep it fresh, entertaining, and relevant. 

What our clients say:

I’m so impressed with how Kris handles our service advisors. He has grown into an excellent trainer/facilitator. He keeps us interested and engaged while introducing new topics, and made it fun while we were learning. He is an asset to your company. Thanks again for the many ways you have helped us all here at Silko Honda improve our approach to customer service with your service advisor training. I wish you continued success in the future and look forward to our next in-store service advisor training session with Kris in 3 months.
~ Matt Litchfield, Assistant Service Manager, Silko Honda, Raynham, MA

“The service advisor training that the sw Service Solutions team provides is among the best I have received in my 16 year career.
As both a service advisor and a service advisor manager, I was able to see you provide the necessary tools to help multiple service advisors improve their skills and more importantly their income. You taught old dogs and young dogs new tricks. Very impressive!
Please know that what I learned from you is invaluable and I will continue to utilize it all throughout my career.”
~ Kirk A Garrett, Service Manager at Ed Bozarth Chevrolet #1, Park Meadows, CO