Meet the Team

Mission Statement
 
Fixed Ops University, the educational division of New Vision Training, Inc. dba sw Service Solutions, provides practical, progressive continuing automotive service education designed to strengthen the knowledge, communication skills, professionalism, leadership abilities, and workplace performance of automotive fixed operations personnel.
 
The program's content focuses on service advisor development, customer communication, diagnostic questioning, relationship building, maintenance and repair presentations, sales and closing skills, customer retention, BDC performance, service management, leadership, and other topics related to effective automotive service operations.
 
The primary target audience includes service advisors, BDC representatives, service managers, fixed operations managers, and other automotive service support personnel.
 
Educational activities and services include instructor-led classroom training, live virtual instruction, client-site workshops, seminars, conferences, self-paced online learning, role-play, guided practice, assessments, coaching, participant workbooks, and related educational resources.
 

Sally Whitesell- Founder & President

Sally Whitesell is the founder and CEO of SW Service Solutions, the author of "Words That Sell Service" and the creator of Fixed Ops University, a groundbreaking training platform transforming dealerships nationwide. With over 30 years of experience in automotive fixed operations, Sally has become a driving force in elevating service advisor performance and leadership excellence. Her powerful programs, strategic insights and professional trainers empower dealerships to boost profitability, strengthen customer loyalty, and build high-performing teams that set the standard for service success.

Professional business headshot with teal blouse
Sally Whitesell- President
President & CEO

Sally@swservicesolutions.com

Vice President of Operations & Training Facilitator

Kristopher D. Hampton brings over two decades of leadership experience to his role as Vice President of Operations and Training at SW Service Solutions. Known for his results-driven approach and passion for developing people, Kris specializes in creating efficient workflows, empowering teams, and building cultures of accountability and excellence across service departments nationwide.

Grounded in his Christian values and guided by integrity, Kris leads with purpose—balancing high expectations with mentorship and care. His commitment to growth extends beyond operations, inspiring technicians, managers, and clients alike to reach their full potential.

9a4d3505-a52a-49d8-919b-a16f36097bb1

Kristopher Hampton

VP Training & Operations

Kris@swservicesolutions.com

Brandon Leytham

Brandon grew up in a family of automotive professionals. His experience includes selling cars, sales training, creating and managing advertising, and working in service. Brandon will bring a fresh perspective to this role. Undoubtedly, he will help the next generation of automotive professionals see the potential of a long-term, lucrative career as an automotive service advisor.

Professional executive portrait with logo
Brandon Leytham- Lead Training Facilitator
Lead Training Facilitator

brandon@swservicesolutions.com

Ashley Durst BDC & Online Training Coordinator

Ashley brings more than a decade of diverse Fixed Ops experience to the sw Service Solutions team. Having worn many hats throughout her career, she understands what dealership teams navigate every day and what it takes to communicate with confidence. Her background supporting dealerships nationwide gives her a strong, practical perspective she uses to connect with teams in a meaningful and effective way.

At sw Service Solutions, Ashley helps deliver clear, engaging, people-first training that enhances guest communication, strengthens processes, and supports teams in reaching their goals. She’s genuinely passionate about creating positive experiences and helping every department member feel equipped to succeed.

Ashley_headshot_LOCKED_logo_only
Ashley Durst
Fixed Ops Trainer | BDC & Service Advisor Development

Ashley@swservicesolutions.com

Angela Angelovic

With a background in video production and virtual services, Angela Angelovic jumped at the chance to join the sw Service Solutions team as Creative Director. Angela creates new sessions for Fixed-Ops University and is constantly updating past material to keep it fresh, entertaining, and relevant.

Professional woman in business attire
Angela Angelovic
Visual & Creative Director

Angela@swservicesolutions.com

What Our Clients Say

Patrick Fase

Service Manager, Cable Dahmer Cadillac of KC

“We have been working with SW for a long time. Sally and her group are a collection of top talent in our industry and it shows when it comes to training. Recently we have had group training as well as in-store training with Brandon. I have been in the business over 20 years and I was very impressed with the work Brandon did with my team and the communication I received along the way! I am easily entertained but not easily impressed. I am impressed and would recommend SW to anyone looking to get more performance from your current group!”

Bryan Felker

Service Manager, Bozarth Chevrolet

“sw Service Solutions has provided numerous benefits to our team! Our business has excelled greatly from the care of Kris and Brandon. Their guidance through the entire service write up process, professional word tracks, and customer service skills impacted our Department in ways that weren’t even imaginable. Thank you sw team for providing excellence and professionalism.”

Mark Burns

Fixed Operations Director, Kelly CDJRM

“Kris Hampton at sw Service Solutions will evaluate, train, and coach your service team to be the best it can be in customer service and processes. He is very motivated and has a high level of energy to keep everybody motivated. He employs various activities and exercises to challenge senior advisors and can switch up on the fly to help acclimate new advisors. Highly recommend. Also, their Fixed Ops University online training is a very valuable tool to keep the advisors constantly trained up and fresh.”

Maria Muscarella

Business Development Director, Kelly Ford

“Ashley Durst is exceptional at what she does. She is attentive, detail oriented, and genuinely cares about our team here at Kelly Ford. Our gains are her gains and however she can help, I’m always positive she will adjust with us accordingly. Thank you, Ashley!”