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Every Client’s Crazy ‘Bout a Sharp Dressed Advisor

-by Sally Whitesell for AutoSuccess Magazine. Does your team dress for success? If they want...
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3 Reasons Your Service Advisors Are Leaving

-by Sally Whitesell for Autosuccess Magazine. Keep your customers by keeping your employees. Employee turnover...
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A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine. For today’s client, convenience is everything. Just ask...
Service writer vs. professional service advisor illustration.

Service Writer vs. Professional Service Advisor

-By Sally Whitesell for Fixed Ops Magazine. Which do you have on your staff? Every...
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Give Your Clients What They Want. Text Them!

-By Kristopher Hampton for AutoSuccess Magazine. One of the biggest complaints in our industry is...
Smiling person in a virtual meeting.

Training New Hires to Impact Your Bottom Line (video)

Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s...
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Why Should We Focus on Women? Part 1

-by Sally Whitesell for AutoSuccess Service Magazine. Why should we focus on women? The facts...
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(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

-by Sally Whitesell for Fixed Ops Magazine. I recently spoke at a conference in Orlando....
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Words That Sell Service (video)

Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops...
Hand adjusting service level satisfaction dial.

How responsible are YOU for KPI scores?

-by Sally Whitesell for AutoSuccess Magazine. These days you cannot walk into a supermarket or...