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Words That Sell Service (video)
Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops...
How responsible are YOU for KPI scores?
-by Sally Whitesell for AutoSuccess Magazine. These days you cannot walk into a supermarket or...
Consistency in The Service Drive (video)
Joe: Sally Whitesell has spent over two decades providing service advisor training in service departments...
Why Should We Focus on Women? Part 2
-by Sally Whitesell for AutoSuccess Service Magazine. You know from Part 1Â that women are crucial...
Gone in 60 Seconds
-By Kristopher Hampton for AutoSuccess Magazine. When we’ve been in the automotive business for a...
How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)
Joe: Sally Whitesell has spent more than two decades providing service advisor training in service...
A Convenient Truth
-by Sally Whitesell for AutoSuccess Service Magazine. For today’s client, convenience is everything. Just ask...
How Courtesy Shuttle Drivers Can Make Everyone Happy
What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and...
