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Recession-Proof Your Store

-by Sally Whitesell for Fixed Ops Magazine. The biggest topic in our industry right now...
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Creating an Environment for Today’s Buyers

-by Sally Whitesell. Today’s customer will scrutinize every aspect of their customer service experience in...
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How to Create Champions: Invest in Your Team

-by Kristopher Hampton. “Playoffs? We can barely make it to practice!” Pretty much any coach...
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Women are more emotional. Yes, I said it!

-by Sally Whitesell. Emotions play a big part in most women’s purchasing decisions. Yes, I...
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Your Million Dollar Chair

-by Sally Whitesell for Fixed Ops Magazine. Have you ever put a price tag on...
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Don’t think training fits in your budget? Just look at your rear end.

-by Sally Whitesell. Most dealerships are used to focusing most of their time and attention...
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5 Aspects of a Successful Service Department (video)

Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell,...