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Building a Fortress of Trust: Why Transparency is Your Service Department’s Best Sales Tool
Would you hand over $2,000 to a stranger who walked up to you in a...
The “Text Me” Generation: Why Your Service Reviews Live or Die by Digital Communication
Have you ever wondered why a customer who seemed "fine" at the service desk leaves...
Trifecta For a Winning Team
By Kristopher Hampton, VP of Training & Operations How to make the biggest impact and...
Boost Your Repair Orders Instantly: With These 5 Digital Communication Hacks
By Kristopher Hampton, VP of Training & Operations How many thousands of dollars are sitting...
The Warranty Tug-of-War: In-House vs. Outsourced, Which Wins for Your Bottom Line?
Are your service advisors spending more time wrestling with warranty claims than they are selling...
What Constitutes a Great Workplace?
A Harvard Business Review shows that Boomers and Millennials are changing what constitutes a great...
Get Your Customers in the Door with a Service BDC
-By Sally Whitesell For AutoSuccess Magazine Your phone is ringing. It’s your most important customer...
Presenting Maintenance is Not a Choice, it’s a Responsibility!
-by Kristopher Hampton for AutoSuccess Magazine How would your clients feel if, while leaving your...
