~By Kristopher Hampton
An overwhelming majority of service managers surveyed say they have at least one advisor on staff that they would like to replace. Many had more than one. This type of turnover is a huge expense to the store and creates major stress for the management team, who constantly must be in “rebuild” mode. If this is the case in your store, it may be time to reevaluate your commitment to employee training and development.
If you’ve had to fire someone for poor performance who showed up each day with a willingness to learn and a great personality, but you didn’t provide consistent training, then it is you that failed! With all the tools and resources at your fingertips, there are no excuses for not providing weekly training that teaches effective processes and professional sales techniques.
How about some good news now? There is a way to minimize constant turnover by building habits in your stores that can help everyone succeed.
The way to success is persistent training.
“Our advisors on average went up over .7 an RO with weekly training from Fixed Ops University. We have 8 advisors. You do the math!”
–Brandon Zopfi, FOD, Ed Bozarth Las Vegas
When advisors are taking care of your clients correctly, they have less chaos and make more money, which of course creates long-term careers. Good advisors mean the technicians can produce more and make more as well. A productive store means managers are happy and spread the wealth with daily and monthly competitions. Wait, this sounds like a sales department, right? You got it! Persistent training builds success. Success builds unity. Unity builds loyalty.
What are your habits? Do you train your advisors weekly to be professional, selling service advisors? Do you train them to put your customer’s needs first to create a great customer experience in your store? Well, your greatest resource for live and recorded professional training is right here at your fingertips. What are you waiting for?
For more information, visit Fixed Ops University