Get Expert Insights

Toy car on American flag with money.

How Will Tariffs Affect Your Service Department?

Challenge Versus Opportunity -Sally Whitesell for AutoSuccess Magazine    Tariffs will have a significant impact...
Mechanics discussing work in an auto repair shop.

How to Become an Exceptional Manager in 2025

Sally Whitesell, for AutoSuccess Magazine February 2025 Do you think a professional coach would be...
Training impact message with speaker portrait.

Knowing WHEN to Train Can Make a HUGE Impact!

Every day is a perfect day to train, right? After 30 years as a professional...
Smiling woman with long wavy hair.

Get More Surveys…I Promise!

It is becoming more difficult to get our customers to fill out surveys. Let’s face...
Service team in auto repair shop smiling.

Your Service Team Can Be Your Sales Team!

By Sally Whitesell Founder and CEO of sw Service Solutions and Fixed Ops University for...
Man smiling at another person, close-up.

Automotive Hospitality Team

A new way to recruit & retain professionals. According to Insider Intelligence magazine, the average...
Man on phone in a service center.

Exceptional Service Starts in Your BDC

By Ashley Durst BDC Training Manager and Facilitator for AutoSuccess Magazine July 2024 The automotive...
Stack of one hundred dollar bills.

Don’t Leave Money Sitting on the Table

By Sally Whitesell- It’s a great time to be in automotive service. Everyone is busy!...
Muscular man holding a flaming dumbbell.

The Power of Persistent Training

~By Kristopher Hampton  An overwhelming majority of service managers surveyed say they have at least...