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The Human Element of BDC Training: Turning Every Call into a Warm Welcome
When was the last time you felt truly heard during a customer service call? Not...
Building a Fortress of Trust: Why Transparency is Your Service Department’s Best Sales Tool
Would you hand over $2,000 to a stranger who walked up to you in a...
The “Text Me” Generation: Why Your Service Reviews Live or Die by Digital Communication
Have you ever wondered why a customer who seemed "fine" at the service desk leaves...
Trifecta For a Winning Team
By Kristopher Hampton, VP of Training & Operations How to make the biggest impact and...
Boost Your Repair Orders Instantly: With These 5 Digital Communication Hacks
By Kristopher Hampton, VP of Training & Operations How many thousands of dollars are sitting...
The Warranty Tug-of-War: In-House vs. Outsourced, Which Wins for Your Bottom Line?
Are your service advisors spending more time wrestling with warranty claims than they are selling...
The BDC Is Dead: Why Your Dealership Needs a Client Success Team Instead
Let me ask you something: When's the last time your BDC did anything more than...
