Blogs
When Busy Season Hits: Why Human Connection Still Matters Most
Have you ever stopped to consider what your customers feel the moment your service drive...
Don’t Panic: How to Build Your Own Economy Within Your Service Department Walls
When the service drive goes quiet and the RO counts start to dip, why is...
The Human Connection: Why Your Service Department Needs Compassion to Scale
author: Kristopher Hampton When was the last time a customer walked into your service drive...
The Infinite Game: Why Fixed Ops Training is a Journey, Not a Destination
What if I told you the "finish line" you’re chasing in your service department doesn’t...
The Human Element of BDC Training: Turning Every Call into a Warm Welcome
When was the last time you felt truly heard during a customer service call? Not...
Building a Fortress of Trust: Why Transparency is Your Service Department’s Best Sales Tool
Would you hand over $2,000 to a stranger who walked up to you in a...
The “Text Me” Generation: Why Your Service Reviews Live or Die by Digital Communication
Have you ever wondered why a customer who seemed "fine" at the service desk leaves...
Trifecta For a Winning Team
By Kristopher Hampton, VP of Training & Operations How to make the biggest impact and...
