Blogs

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The BDC Is Dead: Why Your Dealership Needs a Client Success Team Instead

Let me ask you something: When's the last time your BDC did anything more than...
Two men discussing heavy equipment pay plans in a construction site.

Heavy Equipment Pay Plans: How to Drive Profit and Retention for CAT, John Deere, and Independent Shops

Are you still paying your heavy equipment service advisors like they're writing up oil changes?...
Service advisor discussing pay plan secrets in a professional setting.

Service Advisor Pay Plan Secrets: How to Drive Performance Without Losing Your Best People

Great question! For the Service Advisor Pay Plan blog post, I'm pulling data from: Industry...
Comparison of Service Writer and Service Advisor roles in automotive industry.

Service Writer VS. Service Advisor- Who do you have?

Here's a question that should keep you up at night: Are you paying someone to...
Toy car on American flag with money.

How Will Tariffs Affect Your Service Department?

Challenge Versus Opportunity -Sally Whitesell for AutoSuccess Magazine    Tariffs will have a significant impact...
Five apples, one rotten in the middle.

One BAD Apple

What to do When Your Top Performer is A BAD Apple? By Sally Whitesell President...
Mechanics discussing work in an auto repair shop.

How to Become an Exceptional Manager in 2025

Sally Whitesell, for AutoSuccess Magazine February 2025 Do you think a professional coach would be...
Training impact message with speaker portrait.

Knowing WHEN to Train Can Make a HUGE Impact!

Every day is a perfect day to train, right? After 30 years as a professional...
Smiling woman with long wavy hair.

Get More Surveys…I Promise!

It is becoming more difficult to get our customers to fill out surveys. Let’s face...
Service team in auto repair shop smiling.

Your Service Team Can Be Your Sales Team!

By Sally Whitesell Founder and CEO of sw Service Solutions and Fixed Ops University for...