sw Service Solutions

Robot driving a small green car.

A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine. For today’s client, convenience is everything. Just ask...
Man shrugging with a confused expression.

Why Advisors Don’t Advise

-by Sally Whitesell for Dealer Service Magazine. Every time I do a seminar I am...
Red circle with "OK" crossed out.

How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess Magazine. Is your top performer good enough to set the...
Smartphone with stack of hundred-dollar bills.

How To Turn Rings Into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess Magazine. When a potential guest calls your store, they want...
News interview with two individuals on screen.

How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service...
Two people in a televised interview.

How Your Service Advisors Can Build Better Relationships and Gain Customer Loyalty (video)

Elderly couple meeting with a professional.

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty -by Sally Whitesell for Fixed Ops Magazine. These days...
Man in suit wearing sunglasses confidently.

Every Client’s Crazy ‘Bout a Sharp Dressed Advisor

-by Sally Whitesell for AutoSuccess Magazine. Does your team dress for success? If they want...
Chalkboard with "I quit!" message.

3 Reasons Your Service Advisors Are Leaving

-by Sally Whitesell for Autosuccess Magazine. Keep your customers by keeping your employees. Employee turnover...
Woman in red shirt making a frame.

Why Should We Focus on Women? Part 3

-by Sally Whitesell for AutoSuccess Dealer Service Magazine. In my two previous articles (Part 1...