sw Service Solutions

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How Courtesy Shuttle Drivers Can Make Everyone Happy

What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and...
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The 50/50 Training Technique (Spending training $$ wisely)

Would you ever consider letting a member of your sales team on the floor to...
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Recharge your Resolutions!

It’s that time of year again where we look back at the resolutions we made...
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Words That Sell Service, paperback and Kindle

Practical methods that work for every Advisor! “Words That Sell Service” is packed with knowledge and...
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Getting the Most Out Of Your Team

-by Sally Whitesell for Fixed Ops Magazine Leadership qualities are not as cut and dried...
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Summer is here. Let’s Make It A Merry Christmas! (whaaat?)

-by Sally Whitesell for AutoSuccess Magazine It’s hard to think about fall and winter when...
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Are You Giving Your Customers Clear Signals?

-by Sally Whitesell Stand out on your drive in the morning and watch your customers....
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My New Car Buying Experience

-by Sally Whitesell for AutoSuccess Magazine The glaring mistakes of a well-intentioned sales team. I...
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Selling to Women. Is it Really Different?

-by Sally Whitesell for AutoSuccess Online The moment a woman enters your facility, she is...
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Excellent Service…I Promise!

-by Sally Whitesell Customer service surveys are becoming more difficult to get our customers to...