sw Service Solutions

Family wearing Santa hats on tropical beach.

Summer is here. Let’s Make It A Merry Christmas! (whaaat?)

-by Sally Whitesell for AutoSuccess Magazine It’s hard to think about fall and winter when...
Airport worker signaling on tarmac platform.

Are You Giving Your Customers Clear Signals?

-by Sally Whitesell Stand out on your drive in the morning and watch your customers....
Silhouette pushing shopping cart with car.

My New Car Buying Experience

-by Sally Whitesell for AutoSuccess Magazine The glaring mistakes of a well-intentioned sales team. I...
Pink high heel and green sneaker.

Selling to Women. Is it Really Different?

-by Sally Whitesell for AutoSuccess Online The moment a woman enters your facility, she is...
Butler holding a silver tray, gloves on.

Excellent Service…I Promise!

-by Sally Whitesell Customer service surveys are becoming more difficult to get our customers to...
Silver alloy wheel with blue accents.

Beat the Aftermarket and Keep Them in Your Store!

-by Sally Whitesell Have you stopped and considered how much money people are spending on...
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Good is the Enemy of Great

-by Sally Whitesell Who on our team is the best, and how do we get...
Man smiling, holding a yellow credit card.

Recession-Proof Your Store

-by Sally Whitesell for Fixed Ops Magazine. The biggest topic in our industry right now...
Man drinking coffee while using laptop.

Creating an Environment for Today’s Buyers

-by Sally Whitesell. Today’s customer will scrutinize every aspect of their customer service experience in...
Football player wearing helmet in shadows.

How to Create Champions: Invest in Your Team

-by Kristopher Hampton. “Playoffs? We can barely make it to practice!” Pretty much any coach...