sw Service Solutions

Training impact message with speaker portrait.

Knowing WHEN to Train Can Make a HUGE Impact!

Every day is a perfect day to train, right? After 30 years as a professional...
Mechanics discussing work in an auto repair shop.

How to Become an Exceptional Manager in 2025

Sally Whitesell, for AutoSuccess Magazine February 2025 Do you think a professional coach would be...
Toy car on American flag with money.

How Will Tariffs Affect Your Service Department?

Challenge Versus Opportunity -Sally Whitesell for AutoSuccess Magazine    Tariffs will have a significant impact...
Five apples, one rotten in the middle.

One BAD Apple

What to do When Your Top Performer is A BAD Apple? By Sally Whitesell President...
Smiling woman with long wavy hair.

Get More Surveys…I Promise!

It is becoming more difficult to get our customers to fill out surveys. Let’s face...
Cartoon woman driving red convertible car.

Fixed Ops University Video

 We have less than 8 seconds to grab and keep someone’s attention before their...
Microphone with AutoSuccess Podcast text overlay.

Making Your Training Sessions Pay Off (Podcast)

Sally Whitesell, president of sw Service Solutions, joins the AutoSuccess Podcast to discuss how you...
Builder laying bricks with cement mortar.

Give Your Advisors the Foundation They Need to Build Success

By Sally Whitesell for Fixed Ops Magazine. As a professional trainer, my goal is to...
Mad scientist in a smoky laboratory.

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess Magazine Customer satisfaction surveys have trained us as consumers to...
Woman smiling while entering glass door building.

Get Your Customers in the Door with a Service BDC

-By Sally Whitesell For AutoSuccess Magazine Your phone is ringing. It’s your most important customer...