Month: October 2025

Woman framing face with her hands.

Why Should We Focus on Women? Part 1

-by Sally Whitesell for AutoSuccess Service Magazine. Why should we focus on women? The facts...
Man holding tablet with digital interface.

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

-by Sally Whitesell for Fixed Ops Magazine. I recently spoke at a conference in Orlando....
Two people in a video interview.

Words That Sell Service (video)

Joe: Sally Whitesell is the CEO and founder of sw Service Solutions and Fixed Ops...
Hand adjusting service level satisfaction dial.

How responsible are YOU for KPI scores?

-by Sally Whitesell for AutoSuccess Magazine. These days you cannot walk into a supermarket or...
Woman smiling, framing face with hands.

Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service Magazine. You know from Part 1 that women are crucial...
Red vintage car with white racing stripes.

Gone in 60 Seconds

-By Kristopher Hampton for AutoSuccess Magazine. When we’ve been in the automotive business for a...
News interview with two individuals on screen.

How to Engage the Visual and Kinesthetic Learners on Your Automotive Team (video)

Joe: Sally Whitesell has spent more than two decades providing service advisor training in service...
Robot driving a small green car.

A Convenient Truth

-by Sally Whitesell for AutoSuccess Service Magazine. For today’s client, convenience is everything. Just ask...
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Why Should We Focus on Women? Part 3

-by Sally Whitesell for AutoSuccess Dealer Service Magazine. In my two previous articles (Part 1...
Chalkboard with "I quit!" message.

3 Reasons Your Service Advisors Are Leaving

-by Sally Whitesell for Autosuccess Magazine. Keep your customers by keeping your employees. Employee turnover...