Month: October 2025
How Courtesy Shuttle Drivers Can Make Everyone Happy
What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and...
Excellent Service…I Promise!
-by Sally Whitesell Customer service surveys are becoming more difficult to get our customers to...
Beat the Aftermarket and Keep Them in Your Store!
-by Sally Whitesell Have you stopped and considered how much money people are spending on...
Recession-Proof Your Store
-by Sally Whitesell for Fixed Ops Magazine. The biggest topic in our industry right now...
Creating an Environment for Today’s Buyers
-by Sally Whitesell. Today’s customer will scrutinize every aspect of their customer service experience in...
How to Create Champions: Invest in Your Team
-by Kristopher Hampton. “Playoffs? We can barely make it to practice!” Pretty much any coach...
Women are more emotional. Yes, I said it!
-by Sally Whitesell. Emotions play a big part in most women’s purchasing decisions. Yes, I...
