Month: October 2025

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How to Become an Authentic Leader

Prominent thinkers in the motivational and leadership fields are challenging the traditional traits of great...
Elderly couple meeting with a professional.

They’ll Love You or Leave You…

5 Keys to Building Customer Loyalty -by Sally Whitesell for Fixed Ops Magazine. These days...
Man shrugging with a confused expression.

Why Advisors Don’t Advise

-by Sally Whitesell for Dealer Service Magazine. Every time I do a seminar I am...
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How to Beat the “Good Enough” Syndrome

-by Sally Whitesell for AutoSuccess Magazine. Is your top performer good enough to set the...
Smartphone with stack of hundred-dollar bills.

How To Turn Rings Into “CHA-CHINGS!”

-by Sally Whitesell for AutoSuccess Magazine. When a potential guest calls your store, they want...
Two people in a televised interview.

How Your Service Advisors Can Build Better Relationships and Gain Customer Loyalty (video)

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Every Client’s Crazy ‘Bout a Sharp Dressed Advisor

-by Sally Whitesell for AutoSuccess Magazine. Does your team dress for success? If they want...
Service writer vs. professional service advisor illustration.

Service Writer vs. Professional Service Advisor

-By Sally Whitesell for Fixed Ops Magazine. Which do you have on your staff? Every...
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Give Your Clients What They Want. Text Them!

-By Kristopher Hampton for AutoSuccess Magazine. One of the biggest complaints in our industry is...
Smiling person in a virtual meeting.

Training New Hires to Impact Your Bottom Line (video)

Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s...