November 2025 Live Schedule
Your advisors/BDC will benefit from face-to-face time with a professional trainer.
It’s the next best thing to in-store training!
BDC Training Classes
We offer live weekly training for BDC reps at a low monthly fee. We are now offering our BDC training kit to all! Email sally@swservicesolutions.com for more info.
**The First Step Live Training is complimentary for registered Fixed Ops University members!**
The First Step Live 
2 hours – $295.00 –Complimentary for Fixed Ops University Members
Tuesday, November 11th 11:00 AM ET
Offered monthly for new hires or anyone needing a refresh-Start your team out right with this professional process training!
Advisor training participants will master how to:
- Greet clients professionally
- Focus on clients’ concerns by asking thorough diagnostic questions
- Reaffirm their understanding of the client’s concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit-based presentations
- Implement the “What’s in it for me” approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow up and inform clients throughout the day
- Schedule the next visit
FOU Members Click Here to Register
Non-FOU Members Click Here to Purchase
“Benefits That Sell”
45 mins- $35
Wednesday, November 12th 11:00 AM ET
A review of benefits for preventative maintenance and how to deliver using the 5-step selling process.
“Mastering Selling Through Role-Plays” 
45 mins- $35
Wednesday, November 12th 12:00 PM ET
Advisors will master giving benefit-based presentations that sell! Role-plays are required
“It’s Electric”
45 mins- $35
Wednesday, November 19th 11:00 AM ET
Sure to spark your interest and increase your knowledge on EVs and Hybrids for our evolving industry!
“Become a Super-Selling Service Advisor Part 2”
45 mins- $35
Thursday, November 20th 3:00 PM ET/2:00 PM CT
Overcome the fear of selling and build confidence. Learn how to identify needs, present preventative maintenance with value, follow a professional write-up, and use reassurance and transition techniques to deliver a smooth, benefit-driven experience that builds trust and drives results.
“What Not to Say”
45 mins- $35
Tuesday, November 25th 11:00 AM ET
Learn to avoid common phrases and replace them with effective communication strategies.
“Selling From the MPI”
45 mins- $35
Tuesday, November 25th 12:00 PM ET
Effectively present and sell recommended services after the multipoint inspection.
The First Step Live-Heavy Equipment 
( $295.00 – Email ashley@swservicesolutions.com to find out more!)
Start your Heavy Equipment team out right with this professional process training! Advisor training participants will master how to:
- Greet clients professionally
- Focus on clients’ concerns by asking thorough diagnostic questions
- Reaffirm their understanding of the client’s concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit-based presentations
- Implement the “What’s in it for me” approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow up and inform clients throughout the day
- Schedule the next visit
If you are interested in this webinar, please email ashley@swservicesolutions.com
Getting the Biggest Return on Your Training Investment 
(Managers & Owners Only)
($149.00 – 1 hour)
sw Service Solutions has developed many training tools and accountability processes to help managers guide their teams to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many forms and tools will be presented and available for participants to print and use to facilitate consistent growth and increases. Questions will be welcomed at the end of the session so that everyone walks away with a clear understanding of how to get the full results that our training will produce. Let’s help you develop your plan.
If you are interested in this webinar, please email sally@swservicesolutions.com