October 2025 Live Schedule
Your advisors/BDC will benefit from face-to-face time with a professional trainer.
It’s the next best thing to in-store training!
BDC Training Classes
We offer live weekly training for BDC reps at a low monthly fee. We are now offering our BDC training kit to all! Email sally@swservicesolutions.com for more info.
**The First Step Live Training is complimentary for registered Fixed Ops University members!**
The First Step Live
2 hours – $295.00 –Complimentary for Fixed Ops University Members
Wednesday, October 8th 11 AM ET
Offered monthly for new hires or anyone needing a refresh-Start your team out right with this professional process training!
Advisor training participants will master how to:
- Greet clients professionally
- Focus on clients’ concerns by asking thorough diagnostic questions
- Reaffirm their understanding of the client’s concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit-based presentations
- Implement the “What’s in it for me” approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow up and inform clients throughout the day
- Schedule the next visit
FOU Members Click Here to Register
Non-FOU Members Click Here to Purchase
Mastering Selling Through Role-Plays
45 mins- $35
Tuesday, October 14th 11 AM ET
Advisors will master giving benefit-based presentations that sell! Role-plays are required
Click Here to Purchase and Register
Benefits That Sell 
45 mins- $35
Tuesday, October 14th 12 PM ET
A review of benefits for preventative maintenance and how to deliver using the 5-step selling process.
Click Here to Purchase and Register
Beat the Heat 
BDC and Service Advisors
45 mins- $35
Thursday, October 16th 11 AM ET
When the “heat” rises, let’s stay cool under pressure. Learn techniques and word tracks to turn tense moments into positive outcomes. You’ll gain confidence in de-escalating challenges with empathy, clarity, and control. Walk away feeling empowered, energized, and ready to “Beat the Heat”!
Click Here to Purchase and Register
“Closing Skills- Getting to Yes!”
45 mins- $35
Thursday, October 16th 12 PM ET
A deeper look into the skill of closing– advisors will practice closing styles and learn how to get to YES!
“It’s Electric!”
45 mins- $35
Wednesday, October 22nd 11 AM ET
A deeper look into the skill of closing– advisors will practice closing styles and learn how to get to YES!
The First Step Live-Heavy Equipment
( $295.00 – Email ashley@swservicesolutions.com to find out more!)
We host one every month for new hires! Start your team out right with this professional process training! Advisor training participants will master how to:
- Greet clients professionally
- Focus on clients’ concerns by asking thorough diagnostic questions
- Reaffirm their understanding of the client’s concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit-based presentations
- Implement the “What’s in it for me” approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow up and inform clients throughout the day
- Schedule the next visit
Getting the Biggest Return on Your Training Investment
(Managers & Owners Only)
($149.00 – 1 hour)
sw Service Solutions has developed many training tools and accountability processes to help managers guide their teams to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many forms and tools will be presented and available for participants to print and use to facilitate consistent growth and increases. Questions will be welcomed at the end of the session so that everyone walks away with a clear understanding of how to get the full results that our training will produce. Let’s help you develop your plan.
If you are interested in this webinar, please email sally@swservicesolutions.com