Events

Learn how to ask the right diagnostic questions to help identify and resolve customer concerns effectively. Tuesday, January 20th 11 AM- 11:45 AM ET- 45 mins- $35 Included in Premium…

Take the First Step in your career (or at your new store). From the greeting to the next visit, this course gives you the foundation to succeed and begin your training…

An honest self-evaluation that challenges you to examine your role in the service process. Recognize where you stand and take clear steps to elevate your performance. Tuesday, February 17th 11…

If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how…

Overcome the fear of selling and build confidence. Learn how to identify needs, present preventative maintenance with value, follow a professional write-up, and use reassurance and transition techniques to deliver…

Let’s dive into phrases and habits we hear all the time that can create confusion, frustration, or lost opportunities with clients. We’ll break down why certain words or responses cause…

Take the First Step in your career (or at your new store). From the greeting to the next visit, this course gives you the foundation to succeed and begin your training…

Overcome the fear of selling and build confidence. Learn how to identify needs, present preventative maintenance with value, follow a professional write-up, and use reassurance and transition techniques to deliver…

Repetition builds results. In this high-impact, hands-on session, one of our experienced training professionals will lead your team through structured roleplays focused on real-world service scenarios. Using our proven 5-Step…

Turn maintenance recommendations into confident “YES” decisions. In this interactive session, one of our training professionals will review key preventative maintenance benefits while guiding your team through our proven 5-Step…