The First Step Live-Heavy Equipment

( $295.00 – Email ashley@swservicesolutions.com to find out more!)

We host one every month for new hires! Start your team out right with this professional process training! Advisor training participants will master how to:

• Greet clients professionally
• Focus on clients’ concerns by asking thorough diagnostic questions
• Reaffirm their understanding of the client’s concerns and put their minds at ease
• Perform a complete walk-around
• Inform the clients of all maintenance needs by giving benefit-based presentations
• Implement the “What’s in it for me” approach
• Build lasting relationships to increase customer retention
• Personalize closing techniques
• Offer realistic promise times
• Follow up and inform clients throughout the day
• Schedule the next visit