Events

An honest self-evaluation that challenges you to examine your role in the service process. Recognize where you stand and take clear steps to elevate your performance. Thursday, March 19th 11…

Effectively present and sell recommended services after the multipoint inspection. Build trust, use clear communication, and build value for stronger conversions! Thursday, March 19th 12 PM ET – 45 mins-…

Take the First Step in your career (or at your new store). From the greeting to the next visit, this course gives you the foundation to succeed and begin your training…

Your Team Cannot Afford to Get This Wrong Female clients are too important to your service department's growth to be treated as an afterthought. If your advisors do not know how to communicate effectively, earn trust, and make women feel like a priority, they are losing business, plain and simple! In this 4-part series, your…

Repetition builds results. In this high-impact, hands-on session, one of our experienced training professionals will lead your team through structured roleplays focused on real-world service scenarios. Using our proven 5-Step Selling Process as the foundation, advisors will actively practice presenting services, handling objections, and strengthening their delivery in a safe, coached environment. This session is…

If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. Wednesday, April 15th 12 PM ET-45 mins- $35 Included in Premium Membership

Let us increase your customer paid sales as we demonstrate how to build value into following preventative maintenance plans. Advisors will learn how to present combinations of services with similar benefits in a concise but effective manner, so your customers are never overwhelmed. Wednesday, April 22nd 11 AM ET-45 mins-$35 Included in Premium Membership

When the “heat” rises, let’s stay cool under pressure. Learn techniques and word tracks to turn tense moments into positive outcomes. You’ll gain confidence in de-escalating challenges with empathy, clarity, and control. Walk away feeling empowered, energized, and ready to “Beat the Heat”! Wednesday, April 22nd 12 PM ET-45 mins-$35 Included in Premium Membership

Your Team Cannot Afford to Get This Wrong Female clients are too important to your service department’s growth to be treated as an afterthought. If your advisors do not know how to communicate effectively, earn trust, and make women feel like a priority, they are losing business, plain and simple! In this 4-part series, your…

Take the First Step in your career (or at your new store). From the greeting to the next visit, this course gives you the foundation to succeed and begin your training journey.  Thursday, May 7th 11 AM- 1PM ET -2 hours- $295 Current FOU Members Offered Complimentary Admission