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Published Articles

Automotive Hospitality Team
Exceptional Service Starts in Your BDC
Don’t Leave Money Sitting on the Table
The Power of Persistent Training
Who is Eating Your Profits?
How to Become an Authentic Leader
What Constitutes a Great Workplace?
Press Release – The Automotive Distribution Network
Becoming an Outstanding Manager
Does Professional Service Advisor Training Pay Off?
Fixed Ops University Video
Making Sure Service Advisors Have the Right Foundation (Podcast)

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