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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260205T110000
DTEND;TZID=America/New_York:20260205T130000
DTSTAMP:20260513T172625
CREATED:20260127T220055Z
LAST-MODIFIED:20260127T220055Z
UID:10000020-1770289200-1770296400@swservicesolutions.com
SUMMARY:The First Step Live!
DESCRIPTION:Take the First Step in your career (or at your new store). From the greeting to the next visit\, this course gives you the foundation to succeed and begin your training journey.  \nThursday\, February 5th 11 AM- 1PM ET -2 hours- $295\nCurrent FOU Members Offered Complimentary Admission
URL:https://swservicesolutions.com/event/the-first-step-live-3/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2026/01/The-First-Step-Forward-e1767376724120.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/UNVv2xCzQhisYsw3aHZaUw
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260120T110000
DTEND;TZID=America/Denver:20260120T114500
DTSTAMP:20260513T172625
CREATED:20260102T183623Z
LAST-MODIFIED:20260102T183623Z
UID:10000019-1768906800-1768909500@swservicesolutions.com
SUMMARY:Asking Diagnostic Questions
DESCRIPTION:Learn how to ask the right diagnostic questions to help identify and resolve customer concerns effectively.  \nTuesday\, January 20th 11 AM- 11:45 AM ET- 45 mins- $35\nIncluded in Premium Membership
URL:https://swservicesolutions.com/event/asking-diagnostic-questions/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2026/01/asking-diag-questions-e1767378974344.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/fqN-ACyMQ7C9NzJ5vk5EUA
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260115T120000
DTEND;TZID=America/Denver:20260115T124500
DTSTAMP:20260513T172625
CREATED:20260102T182509Z
LAST-MODIFIED:20260102T182509Z
UID:10000018-1768478400-1768481100@swservicesolutions.com
SUMMARY:What Not to Say!
DESCRIPTION:Let’s dive into phrases and habits we hear all the time that can create confusion\, frustration\, or lost opportunities with clients. We’ll break down why certain words or responses cause issues\, how to reframe them for clarity and professionalism\, and practice better alternatives to improve communication and customer experience. \nThursday\, January 15th 12 PM -12:45 PM ET- 45 mins-$35\nIncluded in Premium Membership
URL:https://swservicesolutions.com/event/what-not-to-say/
ATTACH;FMTTYPE=image/png:https://swservicesolutions.com/wp-content/uploads/2026/01/whatnottosay-e1770318089147.png
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/kTnKnz0_TJmnEwTOYtXKAw
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260115T110000
DTEND;TZID=America/Denver:20260115T114500
DTSTAMP:20260513T172625
CREATED:20260102T181918Z
LAST-MODIFIED:20260102T182005Z
UID:10000017-1768474800-1768477500@swservicesolutions.com
SUMMARY:Mastering Selling Through Role-Plays
DESCRIPTION:Practice makes perfect! This is one of our most requested sessions. One of our highly qualified training professionals will review benefits for many services while using our 5-step selling process. Your advisors will get the opportunity to: \nListen to others make their presentations so they can learn from other professionals.\nSell to the trainer who will give them praise and critiques as needed.\nOpenly ask questions and discuss each other’s descriptions and methods. \nYour team will leave this session with many new ideas and techniques they can use to get your customers to confidently say “YES” to all preventative maintenance recommendations. \nThursday\, January 15th 11 AM-11:45 AM ET- 45 mins- $35\nIncluded in Premium Membership
URL:https://swservicesolutions.com/event/mastering-selling-through-role-plays-3/
ATTACH;FMTTYPE=image/png:https://swservicesolutions.com/wp-content/uploads/2025/12/masteringselling-e1774444299240.png
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/JPM2Vcc9RE6QOwDSrktbHA
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260114T153000
DTEND;TZID=America/Denver:20260114T161500
DTSTAMP:20260513T172625
CREATED:20260102T181426Z
LAST-MODIFIED:20260102T182958Z
UID:10000016-1768404600-1768407300@swservicesolutions.com
SUMMARY:Become a Super-Selling Service Advisor Part 2
DESCRIPTION:Overcome the fear of selling and build confidence. Learn how to identify needs\, present preventative maintenance with value\, follow a professional write-up\, and use reassurance and transition techniques to deliver a smooth\, benefit-driven experience that builds trust and drives results. \nMust have attended Part 1. Haven’t taken Part 1 yet?-keep an eye out\, we will offer it again\, soon! \nWednesday\, January 14th 2:30 PM CT/ 3:30 PM ET – 45 mins- $35\nIncluded in Premium Membership
URL:https://swservicesolutions.com/event/become-a-super-selling-service-advisor-part-2/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2026/01/Service-Advisor-in-Automotive-Center-e1767377126751.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/C3kzj2dHTD2zbUgzd4rl-g
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260113T120000
DTEND;TZID=America/Denver:20260113T124500
DTSTAMP:20260513T172625
CREATED:20260102T175734Z
LAST-MODIFIED:20260102T175734Z
UID:10000014-1768305600-1768308300@swservicesolutions.com
SUMMARY:Closing Skills- Getting to Yes!
DESCRIPTION:If we don’t ask them to buy\, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion\, but they simply don’t know how to get the signature on the dotted line.  \nTuesday\, January 13th 12 PM ET-45 mins-$35\nIncluded in Premium Membership
URL:https://swservicesolutions.com/event/closing-skills-getting-to-yes-3/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/12/Closing-skills_-getting-to-yes-1-e1774443549792.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/IvtdKwjAQWu216dWK7FvHw
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260113T110000
DTEND;TZID=America/Denver:20260113T114500
DTSTAMP:20260513T172625
CREATED:20260102T175041Z
LAST-MODIFIED:20260102T175817Z
UID:10000013-1768302000-1768304700@swservicesolutions.com
SUMMARY:Selling From The MPI
DESCRIPTION:Effectively present and sell recommended services after the multipoint inspection. Build trust\, use clear communication\, and build value for stronger conversions!  \nTuesday\, January 13th 11 AM ET – 45 mins- $35\nIncluded in Premium Membership
URL:https://swservicesolutions.com/event/selling-from-the-mpi/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2026/01/Untitled-1080-x-1080-px-e1767376682112.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/OilcAChZQu2I1eFHra5ntw
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20260108T110000
DTEND;TZID=America/Denver:20260108T130000
DTSTAMP:20260513T172625
CREATED:20260102T173837Z
LAST-MODIFIED:20260102T175852Z
UID:10000012-1767870000-1767877200@swservicesolutions.com
SUMMARY:The First Step Live!
DESCRIPTION:Take the First Step in your career (or at your new store). From the greeting to the next visit\, this course gives you the foundation to succeed and begin your training journey.   \nThursday\, January 8th 11 AM- 1PM ET -2 hours- $295\nCurrent FOU Members Offered Complimentary Admission
URL:https://swservicesolutions.com/event/the-first-step-live-2/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2026/01/The-First-Step-Forward-e1767376724120.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://us02web.zoom.us/meeting/register/S_zpiBijQeiIetS904PfcQ
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251218T120000
DTEND;TZID=America/Denver:20251218T130000
DTSTAMP:20260513T172625
CREATED:20251215T222459Z
LAST-MODIFIED:20251215T222459Z
UID:10000011-1766059200-1766062800@swservicesolutions.com
SUMMARY:Beat the Heat
DESCRIPTION:Thursday\, December 18th 12:00 PM ET\n\n45 mins-$35\nIncluded in Premium Membership\n\n\n\nWhen the “heat” rises\, let’s stay cool under pressure. Learn techniques and word tracks to turn tense moments into positive outcomes. You’ll gain confidence in de-escalating challenges with empathy\, clarity\, and control. Walk away feeling empowered\, energized\, and ready to “Beat the Heat”!\n\nCLICK HERE TO REGISTER
URL:https://swservicesolutions.com/event/beat-the-heat-2/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/12/beatheHEAT-e1765837441462.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://swservicesolutions.com/event/beat-the-heat-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251217T120000
DTEND;TZID=America/Denver:20251217T130000
DTSTAMP:20260513T172625
CREATED:20251215T221913Z
LAST-MODIFIED:20251215T222847Z
UID:10000010-1765972800-1765976400@swservicesolutions.com
SUMMARY:Closing Skills- Getting to Yes!
DESCRIPTION:Wednesday\, December 17th 12:00 PM ET\n\n45 mins-$35\nIncluded in Premium Membership\n\n \nIf we don’t ask them to buy\, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion\, but they simply don’t know how to get the signature on the dotted line.\n\nCLICK HERE TO REGISTER
URL:https://swservicesolutions.com/event/closing-skills-getting-to-yes-2/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/12/Closing-skills_-getting-to-yes-1-e1774443549792.jpg
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://swservicesolutions.com/event/closing-skills-getting-to-yes-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251217T110000
DTEND;TZID=America/Denver:20251217T120000
DTSTAMP:20260513T172625
CREATED:20251215T221346Z
LAST-MODIFIED:20251215T221346Z
UID:10000009-1765969200-1765972800@swservicesolutions.com
SUMMARY:Mastering Selling Through Role-Plays
DESCRIPTION:Wednesday\, December 17th 11:00  AM ET\n\n45 mins-$35\nIncluded in Premium Membership\n\n\nAdvisors will master giving benefit-based presentations that sell!\nRole-plays are required\n\nCLICK HERE TO REGISTER
URL:https://swservicesolutions.com/event/mastering-selling-through-role-plays-2/
ATTACH;FMTTYPE=image/png:https://swservicesolutions.com/wp-content/uploads/2025/12/masteringselling-e1774444299240.png
ORGANIZER;CN="Ashley":MAILTO:ashley@swservicesolutions.com
LOCATION:https://swservicesolutions.com/event/mastering-selling-through-role-plays-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251022T150000
DTEND;TZID=America/Denver:20251022T154500
DTSTAMP:20260513T172625
CREATED:20251011T122745Z
LAST-MODIFIED:20251011T122745Z
UID:10000006-1761145200-1761147900@swservicesolutions.com
SUMMARY:“It’s Electric!”
DESCRIPTION:45 mins- $35\nWednesday\, October 22nd 11 AM ET \nA deeper look into the skill of closing– advisors will practice closing styles and learn how to get to YES! \nClick Here to Purchase and Register
URL:https://swservicesolutions.com/event/its-electric/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Screenshot-2024-12-20-150523.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251016T160000
DTEND;TZID=America/Denver:20251016T164500
DTSTAMP:20260513T172625
CREATED:20251011T122435Z
LAST-MODIFIED:20251011T123147Z
UID:10000005-1760630400-1760633100@swservicesolutions.com
SUMMARY:“Closing Skills- Getting to Yes!”
DESCRIPTION:45 mins- $35\nThursday\, October 16th 12 PM ET \nA deeper look into the skill of closing– advisors will practice closing styles and learn how to get to YES! \nClick Here to Purchase and Register
URL:https://swservicesolutions.com/event/closing-skills-getting-to-yes/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Screenshot-2025-01-17-193837-300x238-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251016T150000
DTEND;TZID=America/Denver:20251016T154500
DTSTAMP:20260513T172625
CREATED:20251011T122232Z
LAST-MODIFIED:20251011T123035Z
UID:10000004-1760626800-1760629500@swservicesolutions.com
SUMMARY:Beat the Heat
DESCRIPTION:BDC and Service Advisors\n45 mins- $35\nThursday\, October 16th 11 AM ET \nWhen the “heat” rises\, let’s stay cool under pressure. Learn techniques and word tracks to turn tense moments into positive outcomes. You’ll gain confidence in de-escalating challenges with empathy\, clarity\, and control. Walk away feeling empowered\, energized\, and ready to “Beat the Heat”! \nClick Here to Purchase and Register
URL:https://swservicesolutions.com/event/beat-the-heat/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Screenshot-2025-06-24-134215-300x244-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251014T160000
DTEND;TZID=America/Denver:20251014T163500
DTSTAMP:20260513T172625
CREATED:20251011T121907Z
LAST-MODIFIED:20251011T233557Z
UID:10000003-1760457600-1760459700@swservicesolutions.com
SUMMARY:Benefits That Sell
DESCRIPTION:45 mins- $35\nTuesday\, October 14th 12 PM ET \nA review of benefits for preventative maintenance and how to deliver using the 5-step selling process. \nClick Here to Purchase and Register
URL:https://swservicesolutions.com/event/benefits-that-sell/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Screenshot-2025-03-17-145806-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251014T150000
DTEND;TZID=America/Denver:20251014T154500
DTSTAMP:20260513T172625
CREATED:20251011T121437Z
LAST-MODIFIED:20251011T222336Z
UID:10000002-1760454000-1760456700@swservicesolutions.com
SUMMARY:Mastering Selling Through Role-Plays
DESCRIPTION:45 mins- $35\nTuesday\, October 14th 11 AM ET \nAdvisors will master giving benefit-based presentations that sell! Role-plays are required \n Click Here to Purchase and Register
URL:https://swservicesolutions.com/event/mastering-selling-through-role-plays/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Screenshot-2025-06-24-135714-300x243-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251012
DTEND;VALUE=DATE:20251013
DTSTAMP:20260513T172625
CREATED:20251011T123553Z
LAST-MODIFIED:20251011T123553Z
UID:10000007-1760227200-1760313599@swservicesolutions.com
SUMMARY:The First Step Live-Heavy Equipment
DESCRIPTION:( $295.00 – Email ashley@swservicesolutions.com to find out more!) \nWe host one every month for new hires! Start your team out right with this professional process training! Advisor training participants will master how to: \n\nGreet clients professionally\nFocus on clients’ concerns by asking thorough diagnostic questions\nReaffirm their understanding of the client’s concerns and put their minds at ease\nPerform a complete walk-around\nInform the clients of all maintenance needs by giving benefit-based presentations\nImplement the “What’s in it for me” approach\nBuild lasting relationships to increase customer retention\nPersonalize closing techniques\nOffer realistic promise times\nFollow up and inform clients throughout the day\nSchedule the next visit
URL:https://swservicesolutions.com/event/the-first-step-live-heavy-equipment/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/The-First-Step-Live-3-300x251-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251011T150000
DTEND;TZID=America/Denver:20251011T160000
DTSTAMP:20260513T172625
CREATED:20251011T123727Z
LAST-MODIFIED:20251011T123727Z
UID:10000008-1760194800-1760198400@swservicesolutions.com
SUMMARY:Getting the Biggest Return on Your Training Investment
DESCRIPTION:(Managers & Owners Only)\n($149.00 – 1 hour)\nsw Service Solutions has developed many training tools and accountability processes to help managers guide their teams to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions\, regular training exercises\, and consistent monitoring. Many forms and tools will be presented and available for participants to print and use to facilitate consistent growth and increases. Questions will be welcomed at the end of the session so that everyone walks away with a clear understanding of how to get the full results that our training will produce. Let’s help you develop your plan.\n\nIf you are interested in this webinar\, please email sally@swservicesolutions.com
URL:https://swservicesolutions.com/event/getting-the-biggest-return-on-your-training-investment/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Thumbnail-Getting-the-biggest-return-out-of-your-training-investment-480x320-1-300x200-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20251008T150000
DTEND;TZID=America/Denver:20251008T170000
DTSTAMP:20260513T172625
CREATED:20251011T121111Z
LAST-MODIFIED:20251011T121111Z
UID:10000001-1759935600-1759942800@swservicesolutions.com
SUMMARY:The First Step Live
DESCRIPTION:2 hours – $295.00 –Complimentary for Fixed Ops University Members\nWednesday\, October 8th 11 AM ET \nOffered monthly for new hires or anyone needing a refresh-Start your team out right with this professional process training! \nAdvisor training participants will master how to: \n\n\n\nGreet clients professionally\nFocus on clients’ concerns by asking thorough diagnostic questions\nReaffirm their understanding of the client’s concerns and put their minds at ease\nPerform a complete walk-around\nInform the clients of all maintenance needs by giving benefit-based presentations\nImplement the “What’s in it for me” approach\nBuild lasting relationships to increase customer retention\nPersonalize closing techniques\nOffer realistic promise times\nFollow up and inform clients throughout the day\nSchedule the next visit\n\n\n\nFOU Members Click Here to Register \nNon-FOU Members Click Here to Purchase
URL:https://swservicesolutions.com/event/the-first-step-live/
ATTACH;FMTTYPE=image/jpeg:https://swservicesolutions.com/wp-content/uploads/2025/10/Thumbnail-First-Step-480-x-320-300x200-1.jpeg
END:VEVENT
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