Live Webinar Schedule

Join one of our highly qualified trainers for a live webinar! Fill in the blank handouts will be provided to our non-subscribers.

Call today to reserve your spot! (317) 509-5615

The First Step

April 21, 2020, 2:00 pm CST
Click here to purchase
Current subscribers click here to register

This series is for first-time service advisor training participants as they master how to:

Greet clients professionally
Focus on clients’ concerns by asking thorough diagnostic questions
Reaffirm your understanding of the client’s concerns and put their minds at ease
Perform a complete walk-around
Inform the clients of all maintenance needs by giving benefit-based presentations, implementing the “What’s in it for me” approach
Build lasting relationships to increase customer retention
Personalize closing techniques
Offer realistic promise times
Follow-up and inform clients throughout the day
Schedule the next visit

2 hour class, $295 – (Free to our subscribers)

 

Selling Preventative Maintenance Packages

April 10, 2020, 2:00 pm CST
Click here to purchase
Current subscribers click here to register

April 10, 2020, 3:00 pm CST
Click here to purchase
Current subscribers click here to register

Let us increase your customer paid sales as we demonstrate how to build value into following preventative maintenance plans. Advisors will learn how to present combinations of services with similar benefits in a concise but effective manner, so your customers are never overwhelmed.

30-40 min class, $49 (Free to our subscribers)

 

Selling the Job

April 23, 2020 9:30am CST
Click here to purchase
Current subscribers click here to register

April 23, 2020 10:30am CST
Click here to purchase
Current subscribers click here to register

This is another step for increasing CP sales. In this session, advisors will learn effective techniques for selling repairs and MPI recommendations after the concern has been diagnosed. We encourage advisors to bring in declined RO’s or jobs they are getting ready to call and sell.

30-40 min class, $49 (Free to our subscribers)

Gettin the Biggest Return on Your Training Investment (Managers only)

April 22, 2020 2:00pm CST
Click here to purchase
Current subscribers click here to register

sw Service Solutions has developed many training tools and accountability processes to help managers guide their team to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many forms and tools will be presented and available for participants to print and use to facilitate consistent growth and increases. Questions will be welcomed at the end of the session so that everyone walks away with a clear understanding of how to get the biggest return.

1 hour class, $99. (Free to our subscribers)