I enjoy that your team watches the service advisors on the drive. That allows them to see everything from greeting to cashiering. Doing so, your team can easily identify the areas that need the most improvement and focus on those areas during the classroom training. Our advisors have proven results that the more they use your training, the more effective they are in sales and customer satisfaction.
I would feel remiss if I didn’t also mention the professionalism and courtesy you have always displayed in our 10 years of working together. Thank you,
~Jon L. Miller, Kelly Nissan Parts and Service Director
In-Store Service Advisor Training
Sally or a highly qualified Service Solutions service advisor trainer will come to your store.
Your training will begin with observation in order to assess each service advisor’s individual abilities as well as your company’s current procedures.
Advisors will be broken into small groups and taken into classroom service advisor training so the drive can still be productive.
The trainer will provide in-the-lane coaching as the service advisors begin to use the new techniques presented in the service advisor training.
Role-plays will be required of each service advisor during brief training intervals throughout the day. Management is encouraged to participate.
Afternoon classroom time may be scheduled based on the service advisors’ morning performance, and role-play sessions.
A detailed report featuring evaluations, accountability processes and overall suggestions for implementing the service advisor training will be delivered.
Service Advisor Training Seminars
A one-day service advisor training seminar will be held at your location. The entire Service Solutions basic and advanced service advisor training program or the “What Drives Women?” service advisor training program will be presented in an open format with a multi-media presentation. The service advisors are encouraged to participate and ask questions as we go step-by-step through the service advisor training. Your service advisors will leave feeling confident and excited about taking control of their day and delivering professional service to their clients.
Role-playing will be required.
This one day service advisor training event will start at 8:00 am and finish at approximately 4:30 pm.
All service advisor training materials will be provided by sw Service Solutions.
Call 317-509-5617 to schedule In-Store Service Advisor Training or a One-Day Service Advisor Training Seminar.
“I appreciate all of your service advisor training, encouragement, and reassurance. I have the utmost respect for all of you and my family is better off because of your program. Words can’t explain enough how grateful I truly am for all the training I received. It propelled me to a new level of expertise!”
~ Bryan Felker- Service Advisor Ed Bozarth Chevrolet, Park Meadows, CO