Are Your Phone Skills Costing You Money?

When someone picks up the phone to call a business they have just taken the first step toward buying.  If they lose confidence in your facility on the phone, chances are you will lose the sale. Poor phone skills could be costing you a lot more than you realize! Many stores request that we mystery shop their […]

What Drives Women? training program (video)

Thank you for taking the time to research your largest demographic: women! Most service facilities now report that women make up over 60% of their clientele. Yet when a large research company performed surveys, over 80% of the women said they were unhappy with some part of the service experience. These results prove we have […]