It’s that time of year again where we look back at the resolutions we made on New Years only to find that we are struggling to keep them. Good goals become great when we fulfill them! So how do we recharge and then keep our team on track and focused on our goals throughout the year? […]
Would you ever consider letting a member of your sales team on the floor to sell cars without any training? Could your sales team sell cars without knowing the features and benefits as well as your process? Most dealerships spend a lot of time and money consistently training their sales departments with strict guidelines and […]
Do you think a professional coach would be a great manager in the car industry? A truly great manager is not only able to manage their team effectively, but also coach individuals while leading by example. This may not include throwing chairs or stomping up and down the sidelines, although I have to admire their […]
What one person has the opportunity for an uninterrupted 10-20 minute conversation with your potential buyers and service customers? Your courtesy shuttle driver. Is this a person you trust to represent your store? The benefits of a friendly, professional shuttle driver can’t be overstated. Their influence on your CSI and production can make an impact on the success of your […]
A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes a great place to work. (Keep in mind that each of these generations are roughly twice the size of Gen X which lies in the middle, so it is critical that we listen.) When a group of 50 multinational companies spearheaded […]
When someone picks up the phone to call a business they have just taken the first step toward buying. If they lose confidence in your facility on the phone, chances are you will lose the sale. Poor phone skills could be costing you a lot more than you realize! Many stores request that we mystery shop their […]
Thank you for taking the time to research your largest demographic: women! Most service facilities now report that women make up over 60% of their clientele. Yet when a large research company performed surveys, over 80% of the women said they were unhappy with some part of the service experience. These results prove we have […]